Frequently Asked Questions



- What do I need to do on tree pickup day?

  1. Leave tree at street curb by 8:00 a.m on Saturday, January 5, 2019 
  2. Please print the tree tag below and attach to your tree. If you cannot print for some reason please add a note with your name and address on the tree. 
  3. Please no flocked trees. Please remove stands and all decorations. Thank you!
  4. Most trees will be picked up on Saturday starting at 8am, but some trees may be picked up on Sunday.​
- How will my credit card charge show on my statement?

Credit card charges will show as "BOYSCOUTS" on your statement .


- I need to talk to somebody. Who can help me?

​Please call our customer service line at 510-863-1550 or send email to ctpu@troop11alameda.com.